Privacy Policy
Responsible for data processing:
Klimaexpress Robert Staniaszek
Xantener Str. 21
45479 Mülheim an der Ruhr
Germany
1. Access Data and Hosting
You can visit our websites without providing personal information. Each time a page is accessed, the web server automatically stores a so-called server log file, which includes, for example, the name of the requested file, your IP address, date and time of access, amount of data transferred, and the requesting provider (access data), documenting the access.
This access data is used solely to ensure the smooth operation of the site and to improve our offer. This is based on our legitimate interests under Art. 6(1)(f) GDPR. All access data is deleted no later than seven days after your visit.
Hosting
The hosting and display of the website are partially provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and data collected through forms on this website are processed on their servers. For questions about our service providers and the basis of our collaboration with them, please contact us via the contact information provided in this privacy policy.
This service provider is located within a country of the European Union or the European Economic Area.
2. Data Processing for Contract Execution and Contact
2.1 Data Processing for Contract Execution
For the purpose of contract execution (including inquiries and processing of any warranty or service claims and statutory updates) pursuant to Art. 6(1)(b) GDPR, we collect personal data you voluntarily provide when placing an order. Mandatory fields are marked as such because these data are required to process the order; without them, we cannot complete the order. The data collected are indicated in the respective input forms.
Further information about the processing of your data, including transfer to service providers for order, payment, and shipping processing, is provided in the following sections. After full completion of the contract, your data will be restricted and deleted after statutory retention periods under Art. 6(1)(c) GDPR, unless you have explicitly consented to further use under Art. 6(1)(a) GDPR or we reserve the right to legally permitted additional use, which we disclose in this policy.
2.2 Customer Account
If you consent under Art. 6(1)(a) GDPR by opening a customer account, we use your data to create the account and store it for future orders. You can delete your account at any time via the contact method in this privacy policy or a function in the account. After deletion, your data will be deleted unless you have consented to further use or we reserve legally permitted additional use, as described in this policy.
2.3 Contact
For customer communication, we collect personal data you voluntarily provide (e.g., via contact form or email) under Art. 6(1)(b) GDPR. Mandatory fields are required for processing your request. After full processing, your data will be deleted unless you consent to further use or we reserve legally permitted additional use, as described above.
3. Data Processing for Shipping
To fulfill the contract pursuant to Art. 6(1)(b) GDPR, we forward your data to the shipping service provider as needed for delivery.
Data transfer for shipping notifications
If you have given explicit consent under Art. 6(1)(a) GDPR, we share your phone number with the shipping provider so they can contact you for delivery notifications or coordination.
Consent can be revoked anytime via the contact in this privacy policy or directly with the shipping provider at the addresses below. After revocation, we delete your data unless you consented to further use or we reserve legally permitted additional use.
Shipping Providers:
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General Logistics Systems Germany GmbH & Co. OHG, GLS Germany-Straße 1-7, DE-36286 Neuenstein, Germany
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DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany
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Schenker Deutschland AG, Geschäftsstelle Duisburg, Europaallee 100, 47229 Duisburg, Germany
4. Data Processing for Payment
We work with technical service providers, banks, and payment service providers for payment processing.
4.1 Transaction Processing
Depending on the selected payment method, we forward necessary data to technical service providers, banks, or payment service providers for payment processing, pursuant to Art. 6(1)(b) GDPR. Some payment providers collect required data directly on their website or through integration in the order process; their privacy policies apply.
4.2 Fraud Prevention and Optimization
We may provide additional data to service providers for fraud prevention and payment optimization. This is based on our legitimate interests under Art. 6(1)(f) GDPR.
4.3 Identity and Credit Check for Klarna Services
For Klarna payment services, we require your consent under Art. 6(1)(a) GDPR to share necessary data with Klarna for identity and credit checks. You can revoke consent at any time, which may affect your ability to use Klarna services.
5. Email Advertising
Review requests via email
With your consent under Art. 6(1)(a) GDPR, we send emails requesting reviews via the system provided by Trusted Shops GmbH. This consent can be revoked anytime.
6. Cookies and Other Technologies
6.1 General Information
We use cookies and similar technologies to enhance website functionality. Some cookies are session-based; others persist for recognition on future visits. Necessary technologies do not require consent, but optional functions do.
6.2 Consent Manager
We use “Consentmanager” to manage cookie consents. Consent data is stored, including IP, browser, language, and visited page. Data is deleted after 2 years unless consent is renewed.
7. Third-Party Cookies and Google Services
We use Google technologies (Analytics, Ads, reCAPTCHA) to analyze site use and display personalized ads, subject to your consent. Data may be transferred to servers in the USA, with protections via Standard Contractual Clauses or the EU-U.S. Data Privacy Framework.
8. Trusted Shops Trustbadge and Widgets
With consent under Art. 6(1)(a) GDPR, Trustbadge widgets display ratings and facilitate buyer protection. Data is processed according to Art. 6(1)(b) and (a) GDPR. Trustbadge providers may process data in the USA under adequate protections.
9. Social Media
9.1 Social Plugins
We use buttons for Facebook, Twitter, Pinterest, WhatsApp. Clicking the button opens the respective social media platform in a new window; no data is transmitted before clicking.
9.2 Our Facebook Presence
With consent under Art. 6(1)(a) GDPR, visiting our social media pages may result in automatic collection of pseudonymized usage profiles for advertising and analytics. Data may be transferred to servers in the USA and other countries.
10. Contact and Your Rights
10.1 Your Rights
You have the right under GDPR to: access, correct, delete, restrict processing, data portability, lodge complaints, and object to processing. Details follow GDPR Articles 15–21.
10.2 Contact
For questions about data processing or to exercise your rights, contact us via the information in our imprint.
Privacy Policy created with Trusted Shops Legal Text Generator